Privacy Policy

1. Information We Collect

We collect information that you provide to us directly, including:

• Name and contact information (email address, phone number, postal address)
• Service address and property details
• Payment and billing information
• Service preferences and special requirements
• Communication history and feedback

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our cleaning services
• Process payments and maintain billing records
• Communicate with you about appointments and services
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (payment processors, scheduling software)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights

Under New Zealand privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use cookies for analytics, remembering your preferences, and improving site functionality.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: