Terms of Service

1. Service Agreement

By booking a cleaning service with PrestigePro Cleaning, you enter into a binding agreement with us. We agree to provide professional cleaning services as described in your booking, and you agree to provide access to the property and payment as specified.

2. Booking and Scheduling

• All bookings are subject to availability
• We will confirm your appointment within 24 hours
• Changes to bookings must be made at least 48 hours in advance
• We reserve the right to reschedule due to unforeseen circumstances

3. Cancellation Policy

Customer Cancellations:

• 48+ hours notice: No cancellation fee
• 24-48 hours notice: 50% cancellation fee
• Less than 24 hours: Full service charge applies

PrestigePro Cancellations: If we need to cancel, you will receive a full refund and priority rebooking.

4. Pricing

• "From" prices published on this website or in our advertising are our standard starting rate for a single-storey property in average condition. They are not a fixed or guaranteed price for every property
• Your final price is confirmed before any work begins, based on your property's actual size and condition. It may be higher than the advertised "From" price for larger, multi-storey, or above-average condition properties
• Unless a service page explicitly states that an item is included in the base price, extras such as carpet steam cleaning, oven cleaning, interior window cleaning, hob, window sills, heat pump, dishwasher, fridge, and wall or ceiling cleaning are add-on services priced separately and are only carried out if requested and confirmed at booking

5. Payment Terms

• Payment is due on the same day the invoice is issued, on completion of service
• We accept cash, credit/debit cards, and bank transfers
• Invoices are provided for all services
• Late payments may incur additional fees
• All prices include GST unless otherwise stated
• References on this website or in our advertising to "cheapest" or "lowest" rates describe our standard published pricing as we understand it against other Christchurch cleaning providers at the time of publishing. This is not a formal price-match guarantee or an exhaustive market survey, and pricing across the industry changes regularly

6. Access to Property

You must provide:

• Safe and clear access to all areas to be cleaned
• Working electricity and water supply
• Secure storage for any valuables
• Information about pets, security systems, or special access requirements

7. Our Guarantee

We stand behind our work with a 100% satisfaction guarantee:

• If you are not satisfied, contact us within 24 hours
• We will return to address any concerns at no additional charge
• We aim to respond to and resolve any inquiry about your clean within 24 hours of you raising it
• For end-of-lease cleans, our "100% bond back guarantee" is a re-clean guarantee: if your property manager or landlord raises a cleaning issue at inspection, we return and re-clean the areas raised at no charge, provided it is reported within 72 hours of the inspection
• This guarantee covers cleaning we carried out. It does not cover, and we cannot guarantee, bond return itself — that decision rests with your landlord or property manager and depends on factors outside our control, including property damage, fair wear and tear, unpaid rent, or other lease obligations unrelated to cleaning
• Our staff take before and after photos of every clean and upload them to our records. If you raise a concern about an area you believe was not cleaned, please reference the specific area so we can review it against these photos and respond accurately
• We do not provide cash refunds once a clean has been completed. Where a genuine cleaning issue is identified, our remedy is to return and re-clean the affected area — this re-clean is the only remedy available under this guarantee

8. Liability and Insurance

PrestigePro Cleaning is fully insured for:

• Public liability
• Professional indemnity
• Accidental damage to property

We are not liable for pre-existing damage, items not properly secured, or damage caused by factors beyond our control. Any claims must be reported within 24 hours.

9. Customer Responsibilities

• Provide accurate property information
• Secure or remove valuables and fragile items
• Inform us of any hazards or special requirements
• Ensure pets are secured during service
• Provide feedback on service quality

10. Environmental Policy

We use eco-friendly cleaning products whenever possible. If you have allergies or specific product preferences, please inform us when booking.

11. Dispute Resolution

In the event of a dispute, we encourage direct communication to resolve issues. If resolution cannot be reached, disputes may be referred to the Disputes Tribunal of New Zealand.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

13. Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with a new "Last updated" date. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms of Service, please contact us: