Privacy Policy

Privacy Policy (Effective Date: 01/01/2024)

At PrestigePro Cleaning, we prioritize the privacy of our clients and are committed to safeguarding personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us through our commercial and residential cleaning services, as well as via our website and social media platforms. It also addresses how we protect intellectual property across all platforms.

Information We Collect

We collect the following types of personal data to provide and improve our services:

• Personal Information: Name, address, phone number, email address, and service preferences.
• Service Details: Specific cleaning requirements, scheduling preferences, and location details.
• Billing Information: Payment data, such as credit card details, billing address, and transaction history.
• Communication Records: Feedback, inquiries, or correspondence through emails, forms, or phone calls.
• Website Data: Information such as IP addresses, browser details, cookies, and interactions with our website.

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To schedule and deliver our cleaning services.
• Billing and Payments: To process payments, send invoices, and manage payment-related communications.
• Customer Support: To address and resolve customer queries and feedback efficiently.
• Marketing and Updates: To send promotions, special offers, or service updates with your consent.
• Legal Compliance: To comply with laws, regulations, or protect against fraudulent activities.

How We Protect Your Information

We take data protection seriously and have implemented the following security measures:

• Encryption: We securely store payment information and sensitive personal data.
• Restricted Access: Only authorized personnel have access to your information.
• Data Security Measures: We protect your data against unauthorized access, loss, or misuse.

Sharing of Information

We do not sell or rent your personal information. Your information may be shared only in the following cases:

• Third-Party Service Providers: We partner with trusted third parties for payment processing, web hosting, and service scheduling. These partners are bound by confidentiality agreements and are obligated to protect your information.
• Legal Compliance: We may share data if required by law or necessary to protect our rights.
• Business Transfers: In the event of a business sale, merger, or reorganization, your personal information may be transferred as part of the transaction.

Intellectual Property & Prevention of Content Copying

Website Content & Images: All text, images, logos, and content on the PrestigePro Cleaning website are the intellectual property of PrestigePro Cleaning. Unauthorized copying, distribution, or reproduction of any website content, including images, is prohibited without prior written consent. We use measures such as watermarking and disabling right-click functionality to prevent unauthorized copying. Violations will be addressed through legal channels.

Social Media Content: Content on PrestigePro Cleaning‘s social media platforms is also protected. Reposting or copying text, images, videos, or other media from our social profiles without permission is strictly prohibited. We monitor for unauthorized replication and will take legal action if necessary.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates or corrections to inaccurate personal information.
• Opt-Out: Unsubscribe from marketing emails or promotional communications.
• Deletion: Request the deletion of your data, subject to legal or contractual obligations.

If you wish to exercise any of these rights, please contact us via the details below.

Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. After the retention period, your data will be securely deleted or anonymized.

Cookies and Website Tracking

Our website may use cookies to enhance user experience and improve functionality. Cookies collect data on browsing patterns and preferences. You can modify your cookie settings in your browser. Disabling cookies may impact some website functionalities.

Children’s Privacy

PrestigePro Cleaning does not knowingly collect personal information from children under the age of 18. If we have inadvertently collected such data, please contact us immediately, and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

PrestigePro Cleaning
Email: admin@prestigeprocleaning.co.nz
Phone: 02102492102
Address: 25 Blue Jacket Drive, Halswell, Christchurch 8025